1. Incomplete or incorrect bookings
Bookings for Eclipse Entertainment escape games that contain incomplete, incorrect, or unverifiable information will be automatically canceled without prior notice.2. Changing or canceling your booking
Our team will contact you 30 minutes before your scheduled game. If you wish to make any changes, you can call us at +40773318380. If players do not show up and fail to notify us within the requested time frame, Eclipse Entertainment reserves the right to refuse a new booking.3. How to make a booking
Bookings for Eclipse Entertainment games can be made online via the booking form, by phone (+40773318380), or by email at [email protected]. In all cases, your booking will be confirmed via email with all the necessary details. If you haven’t received a confirmation email, please contact us by phone at +40773318380.4. Number of participants and minimum age
Escape games are designed for teams of 2 to 8 people. The minimum age for participation is 7. If this rule is not respected, Eclipse Entertainment reserves the right to interrupt or cancel the game without refund.5. Video monitoring
Participants understand and agree that they will be monitored via surveillance cameras during the game. Monitoring is necessary for proper game management and emergency intervention. Footage will not be stored and no photos will be taken during the game.6. Medical restrictions
Escape games are not recommended for individuals with claustrophobia, panic attacks, asthma, epilepsy, heart conditions, or those with implanted cardiac devices (pacemakers, defibrillators), as well as others with medical conditions incompatible with the game. Participation in such cases is at the individual’s own risk, and Eclipse Entertainment assumes no responsibility for any resulting consequences.7. Game safety
The room scenario has been designed in compliance with all necessary safety measures. The objects and elements inside the room are not harmful or dangerous. Participants are fully responsible for any actions causing physical or psychological damage, whether intentional or unintentional.8. Alcohol and prohibited substances policy
Access is strictly forbidden to individuals under the influence of alcohol or prohibited substances, or those in possession of such items. Smoking is prohibited within the Eclipse Entertainment premises. Failure to comply will result in immediate termination of the game without a refund.9. Use of physical force
Eclipse Entertainment games rely on intelligence, logic, and attention to detail—not physical force. Solving the game does not involve damaging furniture, decor, or equipment. Any damage or destruction will result in charges for the damaged property and the reserved time slot.10. Photography and video recording
Photography or video recording of the room or any objects within it is only allowed with staff permission. Violating this rule will result in immediate game termination without refund and may lead to legal action.11. Objects marked "Do not touch"
Any object marked with a "Do not touch" sign does not contain clues and must not be moved or handled. Removing signs or tampering with these objects is strictly prohibited.

1. What is the age limit?
Given the complexity and difficulty of our escape room, as well as the delicate nature of certain objects that require careful handling, the minimum age for participation is 7 years old.2. Are there any participation restrictions?
The escape room is not recommended for individuals who suffer from claustrophobia, epilepsy, or who have implanted pacemakers or defibrillators, as the game takes place in a confined space and includes magnetic elements. If you have a chronic condition that could worsen in enclosed spaces, darkness, or due to loud noises, please contact us before booking.3. How many people can participate?
The escape room is designed for teams of 1 to 8 people. Based on our experience, larger groups tend to have a better chance of solving the puzzles within the allotted time.4. What happens if we show up with more people than allowed?
To ensure an optimal experience and comply with our safety rules, the maximum number of participants per session is 6 people. If you arrive with more than 6, the extra players will be charged separately according to the rate for a new group. Please contact us for more details and to discuss available options.5. How much time do we have?
From the moment you enter the themed room, you and your team will have 60 minutes to solve the puzzles and escape.6. Am I really locked in the room?
No, the purpose of the escape room is to solve the game. The door remains open for the entire duration of the game, so there’s no need to worry.7. How does the escape game work?
Each escape scenario has its own theme and goal. The puzzles are designed so that the first ones are easier, with difficulty increasing as the game progresses.8. What happens if I don’t solve all the mysteries and escape?
At the end of the 60 minutes, our team will signal the end of the game. At that point, you can choose to hear the final solution or keep the mystery alive for another try.9. What if I get stuck during the game?
Our team monitors the game and can assist you, upon request, by offering hints to guide you. However, we will not reveal the final solution.10. Can I experience the room twice?
Absolutely, but we don’t recommend it, as the thrill of discovering clues and solving puzzles is what makes the game so engaging.11. Can I play if I’m pregnant?
Of course. Escape rooms don’t involve physical exertion and don’t contain dangerous objects or elements. You can leave the room at any time and rejoin the game when you're ready.12. Is Eclipse Entertainment a franchise?
Eclipse Entertainment is a local brand from Brașov, not a franchise.13. How can I make a booking?
Bookings can be made by filling out the form on our website or by phone at +40773318380. The easiest way is through the website form, where you can view real-time availability.14. Can the booking be canceled or modified?
Yes. After making a booking, you’ll receive a confirmation email. If you wish to modify or cancel your booking, please call us at least 30 minutes before your original time.15. What happens if I’m late?
If the delay is minimal, the game duration will not be affected. We allocate a 30-minute buffer between bookings.16. How can I pay?
Payment can be made by card or in cash at the end of the game.17. What if I have questions not covered in this section?
If you have additional questions, feel free to contact us by phone at +40773318380 or by email at [email protected]. Please allow up to 24 hours for a response.

At Eclipse Entertainment, we respect and protect the privacy of your personal data. This privacy policy outlines how we collect, use, and protect your personal information, in accordance with Regulation 2016/679/EU, also known as the General Data Protection Regulation (GDPR), applicable in Romania and the European Union.

1. Information We Collect
We collect the following types of personal information:
Contact Details: Name, email address, phone number, and other relevant contact information when you make a booking or send us inquiries.
Booking Information: Date, time, and other booking-related details.
Payment Information: Payment details are processed through secure third-party payment services. We do not store sensitive information such as credit card details.
Website Usage Information: We may use cookies and similar technologies to collect information about how you interact with our website to help us enhance your experience.2. How We Use Your Information
We use your personal data for the following purposes:
To Process Bookings: Ensuring a smooth and secure booking experience at Eclipse Entertainment.
To Improve Customer Service: Responding to your inquiries and providing support.
To Send News and Offers: With your consent, we may send promotional content about new rooms, events, or special offers.
To Improve User Experience: We use cookies and analytics tools to enhance website performance and user experience.3. Sharing Data with Third Parties
We respect the confidentiality of your data and will not sell or share your personal information with third parties, except in the following cases:
Payment Processors: Secure third-party services for handling payments.
Legal Compliance: If legally required to disclose your personal data for regulatory or legal reasons.4. Your Rights Under GDPR
As a data subject, you have the following rights regarding your personal data:* Right of Access: You may request a copy of your personal data that we hold.
* Right to Rectification: You may request updates or corrections if your information is inaccurate.
* Right to Erasure: You have the right to request deletion of your data in certain circumstances.
* Right to Restrict Processing: You can request to limit how we use your data.
* Right to Data Portability: You may request the transfer of your personal data to another service provider.
* Right to Object: You may object to the processing of your personal data for marketing purposes at any time.5. Data Security
We are committed to protecting your personal data and use appropriate technical and organizational measures to safeguard it against unauthorized access, disclosure, alteration, or destruction.6. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements.7. Cookie Policy
We use cookies to enhance your browsing experience and personalize the content we offer. You can adjust your browser settings to refuse cookies, but this may limit some functionality of our website.8. Changes to This Policy
We reserve the right to update this privacy policy from time to time to reflect changes in our practices or for legal or operational reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically.9. Contact Us
If you have questions or concerns about this privacy policy or if you wish to exercise your rights under GDPR, you can contact us using the section below.